Muxlab HDMI 4x8 Matrix Switch, HDBT Bedienungsanleitung PDF herunterladen (Seite 41)

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Troubleshooting

Table 6 lists common problems that affect image quality, as well as their possible causes and

solutions. If the information below does not solve the problem, the technical support contact

information can be found at the end of this section.

PROBLEM

POSSIBLE SOLUTIONS

No Image

Check the matrix connection status

No Image

Verify that the cables are properly connected

No Image

Verify that the source devices are powered up.

No Image

Verify that the source resolution is 1080p or less.

No Image

Verify that the display supports HDCP.

White Dots in image

Flickering Image

Choppy Sound

If using an extender, verify that the distance is less than 230 feet

(70 meters) for UTP/STP.

Wrong Image Appears

Check matrix connection

Not All Display

Devices Work

Check that the display supports the source resolution.

Table 6: Troubleshooting

When contacting your nearest MuxLab dealer or MuxLab Technical Support at 877-689-5228

(toll free in North America) or (+1) 514-905-0588 (International), please have the following

information ready:

 Unit model number.

 Cabling layout. Please include the model of the HDMI source and receiver, cable length

and type.

 Description of problem.

 List of tests performed.

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Muxlab HDMI 4x8 Matrix Switch, HDBT Bedienungsanleitung Seite 41